Refund policy

Last updated: 3rd October 2026

At Sports Jersey House, every jersey is made to order specifically for you. Because of this, all sales are final, and we do not accept returns for reasons such as size preference, change of mind, or style preference.

However, we want you to be satisfied with your purchase. We offer a refund or free replacement jersey in the situations outlined below.

1. Damaged, Defective, or Incorrect Items

You may be eligible for a refund or replacement if:

  • The item you received has a manufacturing defect.

  • You received an incorrect item or jersey.

  • The size delivered is different from the size you ordered.

To request a resolution, please contact us at info@sportsjerseyhouse.com within 14 days of receiving your order.

Please include your order number and clear photographs showing the issue so that we can review your claim.

2. Refunds

If your claim is approved:

  • The refund will be issued to your original payment method or provided as store credit.

  • Approved refunds are generally processed within 5–7 business days.

  • If you prefer, we may provide a replacement jersey at no additional cost.

The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

3. Shipping Costs

If the issue occurred due to an error on our side, such as receiving the wrong item, a defective item, or an incorrect size, we will cover the applicable shipping costs for an approved replacement.

If delivery fails because you:

  • Provided an incorrect or incomplete shipping address;

  • Refused delivery;

  • Were unavailable to receive the package; or

  • Failed to collect the package from the carrier,

the order may not be eligible for a refund, including shipping or product costs.

4. Order Cancellations

Orders may be cancelled within 1 hour of purchase, provided the order has not already entered production.

Because our jerseys are made to order, we are unable to cancel an order once production has started.

Cancellation requests submitted after production has begun may therefore be declined.

5. Replacements or Returns

If a return is specifically approved by Sports Jersey House, the item must be returned to the return address provided by our customer service team.

Unless otherwise agreed, return shipping costs are the responsibility of the customer.

Return Address:

Unit 9, Leefe Robinson Mews
Stanmore, HA7 1GE
United Kingdom

Please do not send a return to this address without receiving return instructions from our customer service team first.

6. How to Submit a Refund or Replacement Request

All refund and replacement requests must be submitted by email to:

info@sportsjerseyhouse.com

Please include:

  • Your order number

  • Your name

  • A description of the issue

  • Clear photos of the item received

  • Any other information that may help us review your claim

Our team will review your request and provide the appropriate resolution if your claim is approved.

Requests submitted through Chat, WhatsApp, Instagram, Facebook, or other communication channels will not be considered an official refund or replacement request. Please submit your request by email so that it can be properly reviewed.

Sports Jersey House reserves the right to review each claim individually and determine the appropriate resolution based on the circumstances of the order.